Activation

import { Steps } from ‘@astrojs/starlight/components’;

Activation binds your license to a specific machine using a hardware fingerprint (HWID). Each activation consumes one seat from your license. You must have an active internet connection for the initial activation.

Prerequisites

• UltiVoice installed on the target machine — see Installation.
• A purchased license visible in your account at account.ultivoice.com.
• Internet access on the machine being activated.

Activate your license

1. Open the account portal

   Navigate to account.ultivoice.com/account?desktop=1 in a browser on any machine (not necessarily the target machine). Sign in with the email address used at purchase.

2. Generate an activation code

   On the Licenses page, find your license and click Activate on this machine. An 8-character one-time code is displayed — for example, A3BF-7X2Q. This code is valid for 15 minutes and single-use.

3. Enter the code in UltiVoice

   On the target machine, launch UltiVoice. The activation dialog appears on first launch (or go to Settings → License → Activate). Type or paste the 8-character code and click Activate.

4. Activation completes

   UltiVoice connects to the License Authority, verifies the code and seat availability, and writes a signed .lic file to %APPDATA%\com.btgroup.ultivoice\license.lic. The dialog closes and the app is fully functional.

Code expired?

If the code expires before you enter it, return to the account portal and click Activate on this machine again to generate a fresh code. Expired codes do not consume a seat.

Where the license file is stored

The .lic file is stored at:

%APPDATA%\com.btgroup.ultivoice\license.lic

Do not delete or move this file. If it is missing, UltiVoice will prompt you to activate again (this does not consume an additional seat if your seat is already registered — it simply re-downloads the file).

Verify activation

Go to Settings → About (or Settings → License). You should see:

• License status: Active
• Plan: your plan name
• Expires: expiry date or “Perpetual”
• Machine: this machine’s name

Troubleshooting activation

Symptom	Likely cause	Fix
”Invalid code”	Code mistyped or already used	Generate a new code in the account portal
”Code expired”	15-minute window passed	Generate a new code
”Seat limit reached”	All seats already in use	Deactivate another machine — see Machines & Seats
”Cannot connect”	No internet or firewall blocking	Allow outbound HTTPS to ultivoice.com; see Troubleshooting

Next steps

• Machines & Seats — manage which machines are activated.
• Offline Use & Renewal — what happens when your machine is offline.